Overview
CONEXXIONEST is the mobile app a AAA multinational used to communicate with and train its field workforce in Mexico. The brand hired the consultancy where I worked to build a single place where its on-site staff could watch training content, tune into live sessions, answer surveys, and request the equipment they need on the job. I joined as the unique mobile developer, owning the entire Flutter app on a cross-functional team alongside an architect, a backend developer, a QA, and a PM.
The problem
Reaching a large, distributed field workforce is hard: training material, announcements, and day-to-day requests were scattered across channels, with no single app that put video, live sessions, and admin-driven forms in one place. The company needed one mobile channel its staff could open to stay trained and connected — and that administrators could feed with fresh content without shipping a new build.
What I built
As the sole mobile developer, I owned the Flutter app end to end. Backend, infrastructure, and AWS setup were handled by the team’s backend and architecture; my work was consuming those services and rendering everything on the device.
- On-demand video & trainings — a catalog of training videos and structured learning content, with the latest material surfaced on entry, all published by administrators.
- Live streaming — live sessions rendered in-app via AWS IVS, so the brand could broadcast conferences and events to the whole field team in real time.
- Dynamic surveys — forms defined and pushed by administrators from the backend, rendered dynamically in the app so new surveys could go out without an app update.
- ALEX chatbot — an in-app assistant that answered users’ questions and helped resolve queries without leaving the app.
- Safety announcements — safety notices shown on login that a user had to acknowledge before continuing, so critical messages couldn’t be missed (shown once until a new one is posted).
- Requests (tools, uniforms & PPE) — a flow for staff to request work material — tools, uniforms, and personal protective equipment — directly from their phones.
- Best practices — a space where teams could watch and upload their own best-practice videos.
- Infographics, links & emergency numbers — visual reference material, curated links, and quick access to emergency contacts, all rendered from admin-managed content.
- Screenshot protection — blocked screen capture across the app to keep the brand’s proprietary training and video content from being copied or leaked.
- Admin-approved onboarding — new accounts had to be approved by an administrator before a user could set a password, keeping access limited to the brand’s own staff.
Impact
CONEXXIONEST gave a global brand a new mobile channel to reach its field workforce in Mexico — an additional way to get training, live events, surveys, and equipment requests to staff, all in one app. Because surveys and content were admin-driven, the team could publish new material and forms on their own — keeping the app current without shipping a build — so field staff had an up-to-date place to stay trained and connected from their phones.
